Privacy Policy
Crown Chimney ("we", "us", "our") provides chimney sweeping, inspection and repair services in Charlotte, North Carolina and nearby areas. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, phone number, email address, ZIP code or service address, and details about the service you need, when you fill out a form on our website, respond to one of our ads (including Facebook and Instagram lead forms), call us, or text us.
- Job information: appointment details, photos and videos of your chimney taken during a visit, the work performed, and the amount paid.
- Website data: basic technical information such as browser type and pages visited, collected through our hosting provider and, if used, advertising tools such as the Meta Pixel.
How we use your information
- To respond to your request, give you a price, and schedule and perform the service.
- To contact you by phone, text message or email about your request and appointment.
- To send you photos and a report of your chimney after a visit.
- To ask for feedback or a review after the job.
- To keep business records, improve our service and measure our advertising.
Text messages (SMS)
If you give us your phone number and agree to receive text messages, we may text you about your request, appointment confirmations and reminders, arrival updates, your chimney report and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us send messages (such as our phone and texting provider), and only to deliver those messages.
How we share information
We do not sell your personal information. We share it only with:
- The technician or crew member who performs your service.
- Service providers that help us run the business, such as our website host, form and phone/texting providers, and scheduling or bookkeeping tools, only as needed to provide their service to us.
- A licensed partner, such as a gas contractor, only when you ask us to connect you.
- Authorities, when required by law.
How long we keep information
We keep your information as long as needed to provide the service, keep business and tax records, and handle any follow-up or warranty questions. You can ask us to delete it at any time, unless we must keep it by law.
Your choices
- Reply STOP to any text message to stop receiving texts.
- Email us to ask what information we have about you, to correct it, or to delete it.
- You can control cookies in your browser settings.
Security
We use reasonable measures to protect your information. No method of sending or storing data is completely secure.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes
We may update this policy. The effective date at the top shows when it last changed.
Contact us
Crown Chimney
Charlotte, NC
Phone/text: (980) 247-4496